Reference

Terms and Conditions for Your 966 bd Account

These terms set out what you agree to when you open and use a 966 bd account — including how your wallet works, how payments are handled through bKash, Nagad, and Rocket, and what conduct is expected.

Account eligibility appliesbKash, Nagad, Rocket payments coveredWallet conduct rulesAccess subject to local law
966 bd Terms and Conditions for Your 966 bd Account
HOW WE HANDLE THIS

Account Security and How We Apply These Terms

We apply these terms consistently across all accounts. When a term is breached, we follow a documented internal review process before taking any account action — we do not suspend or restrict access arbitrarily. If your account is under review, you will receive a notification and a path to raise a response.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Handling

We collect only the information needed to operate your account and process payments via bKash, Nagad, or Rocket. We do not sell your data to third parties outside of what payment processing requires.

Retention and Access

You can request a copy of the data we hold on your account at any time by contacting support. Retention periods follow applicable legal requirements for your region.

Raising a Dispute

To contest an account decision or wallet discrepancy, submit your dispute through the help centre with your account ID and a clear description of the issue. Our team reviews each case individually.

REACH OUR TEAM

Contact Us About Your Terms Query

If any part of these terms raises a question about your account, wallet balance, or payment conduct, our support team is the right place to start. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you get in touch — it speeds things up considerably.

Team online

Live Chat

Open the chat widget from your account dashboard. For terms or wallet queries, describe the specific transaction or account action in question.

Email Support

Send your terms-related query with your account ID and any relevant transaction references. We aim to respond to written queries as quickly as possible.

Help Centre

Our help centre covers common terms questions including account limits, payment conduct, and what happens if your account is flagged for review.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering account rules, payment conduct, and what happens when something goes wrong.

Yes. All deposit and withdrawal activity through bKash, Nagad, and Rocket is covered under these terms. Payment-specific rules around confirmation windows and dispute timelines all apply.

No. One account per person is a firm requirement. Duplicate accounts linked to the same identity, device, or payment number will be reviewed and may result in suspension of both accounts.

Contact support within 30 days of the transaction with your bKash, Nagad, or Rocket reference number. We will check the transfer record against our system and update your balance if the discrepancy is confirmed.

We reserve the right to update these terms. When we make material changes, we will post an update and the revised terms take effect from the date shown. Continued account use after that date means you accept the updated conditions.

Send a data access request to our support team with your account ID. We will confirm what we hold and share it in line with the data handling practices described in these terms.

Raise a dispute through the help centre with your account ID and a description of the situation. Our team reviews each case individually and will respond with the reason for any account action taken.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.