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Our Terms, Your Rights, Clear Rules

966 bd operates under a defined legal framework covering account conditions, wallet use, and your rights as a user. Access and eligibility depend on your local law and the regions where this service is available — check that this applies where you are before…

Account TermsbKash & Nagad Wallet PolicyBangladesh EligibilityData & Privacy Rules
966 bd Our Terms, Your Rights, Clear Rules
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Questions about your account terms, a flagged transaction, or a data request go to our support team directly. We handle legal and account queries separately from general help so they reach the right person faster. If you are in Dhaka or anywhere else in Bangladesh, the channel is the same — and we reply in English so there is no translation gap.

Live Chat Reach us through the chat widget in your account dashboard for account-related legal queries. Available during stated support hours.
Email Support Send detailed legal or data-related requests to our support email. Include your registered mobile number for faster account lookup.
Help Centre Our help centre covers account terms, withdrawal verification steps, and wallet policy in plain language before you need to raise a ticket.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Security at 966 bd runs at the account level, not just the site level. Every login triggers an OTP to your registered mobile number — no OTP, no entry. This applies whether you are on a browser or the mobile interface. We do not store your bKash, Nagad, or Rocket PIN; wallet authentication happens inside those apps, not ours. Your account data — name, mobile number, transaction history — is held under access controls and is not shared with third parties outside what our legal obligations require.

OTP Login Flow

Every session starts with an OTP sent to your registered number. If you did not request it, change your password immediately and contact support.

Data Retention

We retain account and transaction records as required under applicable rules. You can request a summary of what we hold by contacting support directly.

Cookie Policy

We use session and analytics cookies. You can manage cookie preferences through your browser settings; disabling some cookies may affect account features.

Request a Data Change

To update personal details or request removal of data where permitted, submit a request via email support with your account mobile number as reference.

Common Questions About Our Legal Terms

If something in our terms is unclear, these answers cover the questions we hear most often. For anything not listed here, support is the next step.

Eligibility depends on your local law and the regions where we operate. You must meet the minimum legal age in your area and access must be permitted under your jurisdiction's rules.

Our terms specify the governing law in the full agreement. Where your local consumer-protection law conflicts with a clause, local law takes precedence for that clause only.

Wallet deposits and withdrawals via bKash, Nagad, and Rocket are subject to both our payment policy and the individual terms of those services. Both sets of rules apply simultaneously.

A hold means our team needs to confirm your account details before releasing funds. Contact support with your account number and the transaction reference to speed up the process.

Yes. Send a data request to our support email with your registered mobile number. We will confirm what data we hold and how it is used under our retention policy.

Updated terms are posted on this page with a revised effective date. Continuing to use your account after the change goes live means you accept the new version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.